Frequently Asked Questions

To place an order, simply browse our website, select the product you desire, and click the “Add to Cart” button. Follow the prompts to provide necessary details and complete your purchase.

Yes, many of our arrangements can be customized. You can specify your preferences for flower types, colors, and container options during the ordering process. Please note that availability may vary.

We accept a variety of payment methods, including credit and debit cards. You can view the available payment options during the checkout process.

We will send you an email confirmation including all of the information you have submitted in your order (please make sure you provide us with a valid email address). If you do not receive an email within an hour of placing your order, please notify us through our Customer Support at My Account.

If for any reason you wish to change order details, please give us a 24 – hour advance notice to implement delivery changes or cancellation. During floral holidays, kindly send your cancellation notice at least two (2) working days prior to the delivery date. Contact us via Customer Support at My Account.

We would be happy to ship flowers to more than one address. However, you have to enter a separate order for each address you want to deliver to. For a more convenient ordering, we would recommend creating an account with us so that you don’t have to input your delivery details each time you visit us.

We deliver flowers within Metro Manila only (except CAMANAVA area – Caloocan, Malabon, Navotas & Valenzuela). Kindly note that all orders for delivery to hospitals, schools, dormitories, apartments and funeral homes, must have the recipient’s complete name, complete address (room number or department included) in the order form. Hospitals do not allow flower deliveries to Intensive Care Units.

We deliver within Metro Manila everyday from Monday to Sunday. Same-day delivery is available for orders placed before 10:00AM (Philippine Time). We offer next-day flower delivery for orders placed before 4:00PM (Philippine Time).

Regular delivery starts at around 1:00PM and ends at 8:00PM. This sometimes may extend to 10:00PM onwards depending on the number of deliveries for the day. Same day delivery starts at 3:00PM onwards.

If the recipient is not available at the time of delivery, the delivery person will have the order received by a person that claims affinity to the recipient and is present at the exact address.

And if no one is present at the address or if the house/office is closed, our courier will redeliver the package the next business day for an additional delivery fee and retouch fee if flowers are still fit for delivery.

A proof of delivery slip will be signed by the recipient to confirm the completion of the service. You may inquire about who received the order through Customer Support at My Account.

We take every precaution to preserve your flowers so it should get to its destination fresh. However, if for any reason the flowers do not arrive in good condition or does not arrive at all, we will be happy to replace the bouquet of flowers as long as it is in accordance to our purchase agreement. Please see our delivery information for complete terms of delivery.

We keep in touch with you every step of the way. If you feel the need to contact us, don’t hesitate to submit a ticket via Customer Support at My Account and we will inform you of the status of your order immediately.

We do not deliver on Good Friday and the Monday after Undas.

Currently, we deliver only within Metro Manila except Caloocan, Malabon, Navotas & Valenzuela.

The bouquets are packed the way it appears on the website. It will be accompanied by a Little Way Flower Shop card with the greeting of your choice.

If you frequent our site or become a registered member, you will regularly receive special promotional discounts and privileges. So, the more you shop, the cheaper it gets!

We never send personal information, such as your credit card numbers, over the internet in a way that is readable to anyone but us. We use state of the art SSL (Secure Socket Layer) Encryption – The safest internet security encryption available anywhere. Our ordering system is outsourced from the best technology available in the USA and is used by some of the best e-commerce sites in the world. Furthermore, we use Network Solutions ID for extra security to assure you that we are a company that handles your information seriously.

To be sure your connection is in the secure mode, check the bottom status bar of your browser window. If you see an unbroken key or a locked icon (depending on your browser) at the bottom left corner of the window, this means the SSL is active and your information is secure.

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